FAQ

Q: What materials are your necklaces and bracelets made of?
A: Our jewelry is crafted from high-quality materials such as stainless steel, sterling silver, and gold-plated alloys. Please check the specific product page for detailed material information.

Q: Will my jewelry tarnish or turn my skin green?
A: To maintain their beauty, we recommend keeping jewelry away from water, perfume, and harsh chemicals. Stainless steel pieces are highly resistant to tarnishing.

Q: How do I know what bracelet size to order?
A: Most of our bracelets feature adjustable chains. For specific length details, please refer to the product description.

Q: How long will it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping usually takes 7-15 business days.

Q: How can I contact you?
A: Email: service@novpel.com | Phone: +1 6282018164

Company Information:
Our store is operated by Changchun Mingjiang Trading Co., Ltd.
Registered Address: Room 3302-4, Building 4, Phase I, Changchun Hengda Dushi Plaza, Intersection of Yumin Road and Yuanda Street, Erdao District, Changchun, Jilin, China.