Contact Information

We’d Love to Hear From You!

At Novpel, your satisfaction is our top priority. Whether you have a question about the material of a specific necklace, need help with sizing a bracelet, or want to check on an order, our team is here to assist you.

Official Business Details

  • Operated by / Business License Entity: Changchun Mingjiang Trading Co., Ltd.

  • Registered Address: Room 3302-4, Building 4, Phase I, Changchun Hengda Dushi Plaza, Intersection of Yumin Road and Yuanda Street, Erdao District, Changchun, Jilin, China

Customer Support Channels

  • Email: service@novpel.com

  • Phone: +1 6282018164

  • Operating Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST).

What to Include in Your Message
To help us resolve your issue quickly, please include your Order Number and a clear description. If you are inquiring about a damaged item (such as a broken chain or clasp), please attach clear photos.

We strive to respond to all inquiries within 24 to 48 business hours.